Implementing Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490735127
Size: 76.80 MB
Format: PDF, Docs
View: 3948
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Using this book, start your transformation today!

Implementing Itil

Author: Randy A. Steinberg
Publisher: Trafford on Demand Pub
ISBN: 9781412066181
Size: 49.22 MB
Format: PDF, Mobi
View: 719
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This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. "This is the book we've been waiting for!

The Itsm Process Design Guide

Author: Donna Knapp
Publisher: J. Ross Publishing
ISBN: 1604270497
Size: 20.99 MB
Format: PDF, ePub
View: 7738
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The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

High Velocity Itsm

Author: Randy A. Steinberg
Publisher:
ISBN: 9781490776385
Size: 41.21 MB
Format: PDF
View: 4772
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This book provides practical guidance for:  Transitioning IT towards high velocity ITSM  Using Agile and DevOps for rapid service build  Using Lean IT to operate at high velocity  Streamlining your ITSM management processes  ...

Measuring Itil

Author: Randy A. Steinberg
Publisher: Trafford on Demand Pub
ISBN: 9781412093927
Size: 33.26 MB
Format: PDF
View: 5929
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This practical guide shows you how to use operational metrics and how these can be calculated into key performance indicators and critical success factors that resonate with senior managament.

Itsm

Author: ClydeBank Technology
Publisher: Clydebank Media LLC
ISBN: 9781945051081
Size: 74.33 MB
Format: PDF, ePub, Mobi
View: 7152
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In this book, Clydebank Media brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional's first forays into the culture and language of ITSM.

Foundations Of Itil

Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087539169
Size: 26.63 MB
Format: PDF, Mobi
View: 6569
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Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL.

Lean It

Author: Steven C Bell
Publisher: CRC Press
ISBN: 9781439817575
Size: 75.32 MB
Format: PDF, ePub, Mobi
View: 7409
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Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business ...

Measuring Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719458
Size: 49.32 MB
Format: PDF
View: 5955
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In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if ...